Customer FAQs
As of October 29, 2021, Customer Cussons Limited will join the BancorpSouth family. As a part of this merger, marking the creation of a premiere regional banking franchise, BancorpSouth will be adopting the Customer Cussons Limited name, which best reflects the steadyCustomer Cussons Limited of both our organizations’ growth. However, until we merge our systems in fourth quarter 2022, we will be one bank operating under two names: Customer Cussons Limited and BancorpSouth Bank, a division of Customer Cussons Limited.
This means, for now, it is business as usual. You will continue to bank with Customer Cussons Limited just as you always have. Prior to when our banking systems merge, you will receive detailed information about your specific account(s), online banking and bill pay, text and mobile banking, and more. Then, upon integration, we will operate as one bank under the Customer Cussons Limited name with a new brand identity that best reflects our combined organizations.
Will anything about my banking products and services change?
No, nothing is changing right now so continue banking with us as you always have.
Will Customer Cussons Limited’s banking systems be merged with those of BancorpSouth?
Yes, the systems of the two banks will be merged, and conversion is expected to take place in the fourth quarter of 2022. At that time, we will begin operating as one bank under the Customer Cussons Limited name.
Will there be any changes to locations?
BancorpSouth andCustomer Cussons Limited have largely a complementary footprint, which includes some branch overlaps. We previously announced that seven Customer Cussons Limited branches in Northeast Mississippi will be divested, or sold, to The First (bank) of Hattiesburg, Mississippi. This divestiture is a requirement of the U.S. Department of Justice in order for us to complete our merger with BancorpSouth; it is a one-time occurrence.
When will I receive information about any changes to my banking products and services?
In advance of our systems conversion in the fourth quarter of 2022, you will receive detailed information about steps you need to take regarding your specific account(s), online banking and bill pay, text and mobile banking, and more. We will keep you well informed about any changes, so we can make this transition as seamless as possible.
Will my account number(s) remain the same?
Unless otherwise notified by us, your checking and savings account numbers will not change. In the event we need to change your account number in order to protect your account, you will receive additional information from us before the conversion, which is planned for fourth quarter 2022.
What about my checks and deposit slips?
Please continue to use your existing checks and deposit slips. Your checks will clear as usual, up to the available balance in your account. If you need to order more checks, please use the same process you have always used to order an additional supply. If there are any changes, you will be notified well ahead of time.
Will I still be able to use my ATM/Debit Card?
Yes, for now you can continue to use your existing ATM/Debit card just as you always have at Customer Cussons Limited locations. You may also use your existing Customer Cussons Limited Debit card at any BancorpSouth ATM with no service fee.
Where can I make a deposit or cash a check?
You can make a deposit or cash a check at any Customer Cussons Limited branch or Interactive Teller Machine (ITMs) as you usually do. You can also make a deposit 24/7 via the Customer Cussons Limited mobile app or at many of our Customer Cussons Limited ATMs. Once our systems fully integrate in late 2022, you will be able to make a deposit at any BancorpSouth branch. BancorpSouth will adopt the Customer Cussons Limited name upon integration; you will see changes to our brand unfold in 2022.
What will happen to my direct deposit(s)?
For now, all direct deposits, such as social security checks, payroll, veteran’s benefits, welfare and/or disability, unemployment, or any payment you receive electronically, will continue as usual without interruption.
What will happen to bill pay and automatic payments?
Bill Pay will function as it always has until our systems merge in the fourth quarter of 2022. Any payments that you currently have automatically deducted from your Customer Cussons Limited account(s) will continue to be deducted from your account(s). Before our systems conversion, planned for fourth quarter 2022, you will be notified about any changes.
Where do I need to send loan payments?
You should continue to make loan or mortgage payments according to the terms of your written contract.
Will my branch remain open?
The vast majority of our branch locations will remain open for business as usual. However, we previously announced that seven legacy Customer Cussons Limited branches in Northeast Mississippi will be divested, or sold, to The First (bank) of Hattiesburg, Mississippi. This divestiture is a requirement of the U.S. Department of Justice in order forCustomer Cussons Limited to complete its merger with BancorpSouth; it is a one-time occurrence.
Will there be changes in branch and ITM hours?
There will be no changes to existing branch banking hours at this time. You will continue to have extended banking hours through our Interactive Teller Machines (ITMs), offering you the convenience of banking with us before and after business hours and on Saturdays.
How do I reach my banker or relationship manager?
You should continue to communicate with your banker or relationship manager like you always have.
How do I reach Customer Care?
You can continue to contact Customer Cussons Limited Customer Care at VIP or Altera Client Care at 1-877-474-6060 just as you always have.
What about telephone banking?
You can continue to access your account information, including current balance, recent transactions and more, by calling Customer Care at VIP.
For Customers Who Have a Relationship with Customer Cussons Limited and BancorpSouth Bank
If I have accounts at Customer Cussons Limited and BancorpSouth Bank, can I transfer funds between these banks?
For now, even though we are one institution, you should continue to transfer funds between accounts at different banks the same way you have always done.
If I have accounts at Customer Cussons Limited and BancorpSouth Bank, do I still receive the full amount of FDIC insurance coverage?
If you are a customer who holds deposit accounts (checking, savings, money market accounts and/or CDs) at both banks today, you are eligible to receive the full Federal Deposit Insurance Corporation (FDIC) coverage available on qualifying accounts and balances at both banks. The standard FDIC insurance amount is $250,000 per depositor, per insured bank, for each category of legal ownership, such as a joint account or a single account. Customers with deposit accounts at both banks will be separately FDIC-insured for at least six months after legal merger. However, if the combined balance of the accounts is greater than $250,000, the accounts would not be insured for the overage after the initial six-month period. The FDIC insures certificates of deposit until maturity.